Customer Support Expert - EN

SumUp
📍 Barcelona - RN Publicado 31/10/2025 Área: Customer Support Expert
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Customer Support Expert - EN in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsCustomer Support Agent - English (Barcelona based, onsite)

Local

Barcelona - RN

Presencial

Responsabilidades

  • Supporting our English-speaking customers by phone, email, chat and social media channels
  • Supporting our merchants for all questions and inquiries about our POS solution
  • Actively working on the optimization of all processes related to our customers

Requisitos

  • Multi-tasking skills
  • Excellent verbal and written communication (English)
  • Problem solving attitude
  • Experience with CRM systems
  • Demonstrated ability to work in team and also independently

Diferenciais

  • Opportunity to work with SumUppers globally on large-scale fintech products
  • Tickets Restaurant
  • Commitment to Diversity and Inclusion
  • A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
  • 30 Days Sabbatical after completing 3 years of employment with SumUp
  • Referral Bonus

Benefícios

  • Office-first setup
  • Commitment to Diversity and Inclusion
  • A dedicated annual L&D budget of €2000
  • 30 Days Sabbatical after completing 3 years of employment
  • Referral Bonus

Carga horária

On-site

Sobre a empresa

SumUp is a leading global fintech company committed to leveling the playing field for small businesses.

Founded in 2012, we're the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.

SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.