Customer Support Agent - German Market Location: On-site in our vibrant Barcelona HQ
Local
Barcelona - RN
Onsite
Responsabilidades
- Supporting our German speaking customers by phone, email, chat and social media channels
- Supporting our merchants for all questions and inquiries about our POS solution
- Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
Requisitos
- Multi-tasking skills
- Excellent verbal and written communication (German and English)
- Problem solving attitude
- Experience with CRM systems
- Demonstrated ability to work in team and also independently
Diferenciais
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education.
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Benefícios
- Office-first setup
- Restaurant tickets
Sobre a empresa
Founded in 2012, we're the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Sobre a empresa
- SumUp is a leading global fintech company committed to leveling the playing field for small businesses.
- SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.
- SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
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