Customer Support Consultant

Support Your App
📍 São Paulo - SP Publicado 21/04/2026 Atendimento ao Cliente
Remoto / Home office
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Sobre a vaga

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SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

São Paulo - SP

Remoto

Responsabilidades

  • Deliver outstanding customer support via emails
  • Be organized and process driven, maintain a structured workflow
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with developers and cross-functional specialists

Requisitos

  • Excellent English communication skills (Written C1 level or higher)
  • 1+ years of experience in a customer support role
  • Have a troubleshooting and analytical perspective
  • CRM systems expertise
  • Strong analytical thinking and reading skills
  • Proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

  • Experience in the gaming industry
  • Experience with Zendesk

Benefícios

  • Provide services during flexible hours
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Sobre a empresa

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

We operate globally, supporting clients in 60 languages across diverse industries.

Benefícios

  • Provide services during flexible hours
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Estimativa salarial para Customer Support Consultant em São Paulo/SP

Listamos abaixo as 3 profissões mais próximas com salário médio, conforme aproximação com ocupações do Ministério do Trabalho e Emprego.

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