Consultor de Suporte ao Cliente

SupportYourApp é líder global em Suporte-como-Serviço, parceiro de empresas de tecnologia e líderes do setor como MasterCard, Calm e MacPaw em mais de 30 países desde 2010 para fornecer suporte seguro ao cliente e técnico.

Local

São Paulo - SP

Remoto

Responsabilidades

• Fornecer suporte ao cliente excepcional por e-mail
• Construir relacionamentos duradouros com clientes
• Manter-se atualizado com ferramentas e tecnologias em evolução
• Lidar com dados sensíveis do cliente com segurança e cuidado
• Aplicar as melhores práticas de satisfação do cliente
• Manter uma compreensão profunda das soluções do cliente e atender aos KPIs
• Comunicar com desenvolvedores e especialistas multifuncionais

Requisitos

• Excelentes habilidades de comunicação em inglês e espanhol (C1/C2 para ambos falados e escritos)
• Pelo menos 6 meses de experiência em suporte ao cliente
• Experiência com Excel
• Pensamento analítico e habilidades de pesquisa fortes
• Atitude positiva, proativa e responsável

Diferenciais

• Experiência com Intercom e Salesforce
• Horário flexível
• Oportunidade de trabalhar remotamente
• Ambiente internacional inclusivo
• Compensação em USD
• Bônus por indicações de amigos
• Equilíbrio entre carga de trabalho do projeto e tempo pessoal
• Líder responsivo interessado no desenvolvimento e cooperação de longo prazo
• Condições de crescimento profissional
• Cultura baseada em confiança, sem requisitos de controle de tempo

Benefícios

• Oportunidade de cooperação remota
• Política interna de saúde

Sobre a empresa

SupportYourApp é uma empresa global de Suporte-como-Serviço, parceira de empresas de tecnologia e líderes do setor em mais de 30 países desde 2010 para fornecer suporte seguro ao cliente e técnico. Opera globalmente, apoiando clientes em 60 idiomas em diversas indústrias.

Sobre a empresa

• SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
• We operate globally, supporting clients in 60 languages across diverse industries.
• So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
• Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.
• Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.
• Excited?
• Let's see what it takes.
• What you will do: Deliver outstanding customer support via emails Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists
• What you need to succeed in this role: Excellent English and Spanish communication skills (C1/C2 for both spoken and written) At least 6 months experience in customer support is a must Experience with Excel Strong analytical thinking and research skills Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: Experience with Intercom and Salesforce
• Benefits: Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also – internal health policy Responsive leadership interested in your development and long-lasting cooperation Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement.
• The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
• You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
• So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
• Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
• Know someone perfect for the role?
• Refer them and get rewarded!
• We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
• Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.