Consultor de Suporte ao Cliente , SaaS

Support Your App
📍 São Paulo - SP Publicado 03/02/2026 Área: Consultor de Suporte ao Cliente
Remoto / Home office

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Local: São Paulo - São Paulo, Brazil, TELECOMMUTE, São Paulo, State of São Paulo, Brazil Formato: Remoto Who are we?

Local

São Paulo - SP

Remoto

Responsabilidades

  • Deliver outstanding customer support via emails
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with developers and cross-functional specialists

Requisitos

  • Excellent English communication skills (C1 for both spoken and written)
  • Experience in customer support role for a SAAS or cybersecurity company
  • Computer science knowledge
  • Experience with a CRM/help desk software (preferably Zendesk)
  • Strong analytical thinking and research skills, understanding KPI's
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefícios

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

We operate globally, supporting clients in 60 languages across diverse industries.

Benefícios Adicionais

  • Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
  • The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.