Customer Support Consultant

Support Your App
📍 Recife - PE Publicado 09/04/2026 Área: Customer Support Consultant
Remoto / Home office
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Sobre a vaga

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SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Recife - PE

Remoto

Responsabilidades

  • Deliver outstanding customer support via emails and social media
  • Escalate complex issues to engineers as needed
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI.

Requisitos

  • Excellent English communication skills (both spoken and written)
  • At least 2 years of experience in customer support is a must
  • High emotional intelligence and empathy
  • Tech-savvy, able to test and troubleshoot basic technical issues
  • Strong analytical thinking and research skills
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Diferenciais

  • Developed communication skills
  • Used to high workload
  • Experience with CRM systems.

Benefícios

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements.

Sobre a empresa

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Benefícios

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements.

Estimativa salarial para Customer Support Consultant em Recife/PE

Listamos abaixo as 3 profissões mais próximas com salário médio, conforme aproximação com ocupações do Ministério do Trabalho e Emprego.

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