Local: São Paulo - São Paulo, Brazil, TELECOMMUTE, São Paulo, State of São Paulo, Brazil Formato: Remoto Passionate about the world of tech?
Local
São Paulo - SP
Remoto
Responsabilidades
- Provide exceptional customer support via calls, chats, and emails
- Manage end-to-end customer cases and ensure timely resolution
- Communicate with stakeholders to meet customer expectations
- Maintain accurate records of interactions and cases
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
Requisitos
- Excellent English skills (at least C1 for both spoken and written)
- Experience in Customer Expectations Management or Customer Success
- At least 6 months of experience in customer support
- High attention to detail
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Diferenciais
- Experience with CRM systems
Benefícios
- Flexible schedule
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Carga horária
Remoto
Sobre a empresa
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences.
Informações Adicionais
- Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
- The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
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