SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Local
Brasília - DF
Remoto
Responsabilidades
- Deliver outstanding customer support via emails and video calls
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
Requisitos
- Excellent English communication skills (at least C1 level for both spoken and written)
- Experience in customer support for at least 6 months
- Positive, proactive and responsible attitude
- Comfortable understanding technical concepts and troubleshooting complex workflows
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Diferenciais
- Experience with CRM systems
- Experience with SaaS, IoT, or hardware-adjacent products
Benefícios
- Fixed schedule: Mon–Fri: 09:00-17:00 (EDT Time zone)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Carga horária
Fixed schedule: Mon–Fri: 09:00-17:00 (EDT Time zone)
Processo seletivo
- Send us your CV in English to collaborate with us!
Sobre a empresa
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Benefícios e Perquis
- Fixed schedule: Mon–Fri: 09:00-17:00 (EDT Time zone)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
WhatsApp