SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Local
Curitiba - PR
Remoto
Responsabilidades
- Deliver outstanding customer support via phone calls, chats, and emails; Escalate complex issues to engineers as needed; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI.
Requisitos
- Excellent English communication skills (C1 for both spoken and written); At least 6 months experience in customer support is a must ; Basic accounting knowledge or experience is required; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Diferenciais
- Experience with Quickbooks or any other accounting software (e.g., Zoho Books).
Benefícios
- Part-time opportunity: Monday to Friday, from 2PM to 5PM (PDT); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.
Carga horária
Part-time opportunity: Monday to Friday, from 2PM to 5PM (PDT)
Sobre a empresa
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Benefícios
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
WhatsApp