Customer Support Agent

SumUp
📍 Barcelona - RN Publicado 13/01/2026 Área: Customer Support Agent

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Customer Support Agent - SP/PT in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsCustomer Support Agent - Spanish and Portuguese (Barcelona based, onsite)

Local

Barcelona - RN

On-site

Responsabilidades

  • Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels
  • Supporting our merchants for all questions and inquiries about our POS solution
  • Actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

Requisitos

  • Multi-tasking skills
  • Excellent verbal and written communication (Spanish and Portuguese)
  • Problem solving attitude
  • Experience with CRM systems
  • Demonstrated ability to work in team and also independently

Diferenciais

  • Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide
  • Office-first setup
  • Commitment to Diversity and Inclusion
  • A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
  • 30 Days Sabbatical after completing 3 years of employment with SumUp
  • Referral Bonus

Benefícios

  • Restaurant tickets
  • Commitment to Diversity and Inclusion
  • A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
  • 30 Days Sabbatical after completing 3 years of employment with SumUp
  • Referral Bonus

Sobre a empresa

SumUp is a leading global fintech company committed to leveling the playing field for small businesses.

Founded in 2012, we're the trusted partner of over 4 million merchants in 36 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.

SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.