Agente de Suporte ao Cliente - DE

SumUp
📍 Barcelona - RN Publicado 05/11/2025 Área: Agente de Suporte ao Cliente

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At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.

Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid.

Local

Barcelona - RN

Presencial

Responsabilidades

  • Guarantee the management and prioritisation of the customer demands and solve them
  • Offer an unwavering quality to our customers
  • Manage diverse requests
  • Ensure an adequate communication and accompany the internal teams in case of major incidents
  • Be in contact with the customers in different channels (calls, emails, chats)

Requisitos

  • Fluent in German and English
  • Problem-solver
  • Outstanding communicator and customer-oriented
  • Keen to evolve in a start-up environment
  • Flexible working on a Shift rotating schedule
  • Happy to work at our Barcelona HQ

Diferenciais

  • Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
  • Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
  • A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
  • Restaurant tickets
  • 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
  • Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

Benefícios

  • Office-first setup

Faixa salarial

vazio

Carga horária

Shift rotating schedule

Tipo de contrato

vazio

Sobre a empresa

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.

SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

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