Customer Success Team Manager

Doctoralia Brasil
📍 Curitiba - PR Publicado 15/04/2026 Marketing e Comunicação
Remoto / Home office
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Company Description Do you want to work on the largest healthcare platform in the WORLD?

Local

Curitiba - PR

Presencial/Híbrido/Remoto

Responsabilidades

  • Build, develop, and scale a high-performance team of Customer Success leaders and professionals, fostering a culture of excellence, efficiency, and results orientation.
  • Lead onboarding, adoption (farming), and retention teams, ensuring goal achievement and the execution of performance and follow-up rituals.
  • Guide the team in priority management, workload balancing, and challenge resolution, ensuring focus on high-impact activities.
  • Implement and adapt global strategies, processes, and guidelines to the local/regional context, identifying opportunities for efficiency and continuous improvement.
  • Define, monitor, and report strategic KPIs (MRR, churn, NRR, activation, onboarding), being accountable for Customer Success results.
  • Generate insights from data and translate them into action plans and business cases to prioritize initiatives and investments.
  • Ensure high product adoption and churn reduction through data-driven strategies, feedback analysis, and root-cause analysis.
  • Work cross-functionally with Product, Marketing, Sales, and Operations to continuously improve the customer experience.
  • Maintain an up-to-date view of the product, market, and industry trends, supporting strategic decisions and team development.

Requisitos

  • Previous experience leading Customer Success leaders, including onboarding, retention, and expansion, with people management experience in SaaS companies.
  • Advanced English (able to communicate with global teams and international stakeholders).
  • Strong strategic mindset combined with high execution capability.
  • Excellent communication, influence, and stakeholder management skills (internal and external).
  • Experience with CRM and CS tools such as HubSpot or similar.
  • Strong analytical skills, with data-driven decision-making.
  • Direct accountability for business results and targets.

Diferenciais

  • Compensatory time off (Banco de Horas); Food/Market Voucher with iFood card; Medical, Dental, and Group Life Insurance; Pet Plan; StarBem, for mental health and well-being; iFeel app, for emotional comfort; Gympass for you and up to 3 people!
  • Creditas: Payroll loan services, eligible after 6 months of employment; Stock Options - 4 years grace period Birthday Day Off; Daycare Assistance; Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services; Referral Program offers up to R$600 per person who stays with us for more than 6 months; Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days.
  • Got married? 7 days of rest!
  • Did the baby arrive? We offer 30 days for Dads and 6 months for Moms.

Benefícios

  • Compensatory time off (Banco de Horas); Food/Market Voucher with iFood card; Medical, Dental, and Group Life Insurance; Pet Plan; StarBem, for mental health and well-being; iFeel app, for emotional comfort; Gympass for you and up to 3 people!
  • Creditas: Payroll loan services, eligible after 6 months of employment; Stock Options - 4 years grace period Birthday Day Off; Daycare Assistance; Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services; Referral Program offers up to R$600 per person who stays with us for more than 6 months; Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days.
  • Got married? 7 days of rest!
  • Did the baby arrive? We offer 30 days for Dads and 6 months for Moms.

Carga horária

Monday to Friday, from 9 a.m. to 6 p.m.

Tipo de contrato

Hybrid in Curitiba/PR or Rio de Janeiro/RJ (2 days per week in the office). Remote for other locations in Brazil.

Sobre a empresa

We are Doctoralia, a Docplanner Group company, present in 13 countries, responsible for serving more than 55 million patients and processing more than 15 million appointments per month!

We currently have more than 2 million healthcare professionals in our database, totaling approximately 10 million patient evaluations to date.

Our mission is to

Estimativa salarial para Customer Success Team Manager em Curitiba/PR

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