Local: São Paulo - São Paulo, Brazil, TELECOMMUTE
Passionate about the world of tech?
Local
São Paulo - SP
Remoto
Responsabilidades
- Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
- Assist and onboard new customers
- Develop digital marketing strategies
- Provide weekly, bi-monthly, or monthly strategic guidance to customers
- Ensure smooth customer engagement through proactive outreach
- Offer best practices on product usage and marketing strategies
- Keep customers updated on product releases and new features
- Identify and escalate issues to the appropriate teams
Requisitos
- Fluent Spanish (at least C1) and English B2
- At least 1–2 years of experience in customer success-related roles
- Strong digital marketing knowledge
- Experience in e-commerce, SaaS, project management, or marketing
- Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Diferenciais
- Sales experience
- Previous experience as an Account Manager
Benefícios
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Carga horária
Remoto
Sobre a empresa
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences.
Informações Adicionais
- Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
- The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
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