Customer Success Specialist

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📍 Rio de Janeiro - RJ Publicado 05/12/2025 Área: Customer Success Specialist
Remoto / Home office

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We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients.

Local

Rio de Janeiro - RJ

Remoto

Responsabilidades

  • Managing the entire customer journey, from initial product implementation to long-term success and growth.
  • Setting up and configuring our complex B2B product.
  • Conducting demo calls to understand client business needs and holding product demonstrations.
  • Developing and conducting comprehensive client trainings.
  • Proactively managing the client journey, fostering strong relationships and acting as a trusted advisor.
  • Managing a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans.

Requisitos

  • 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position.
  • Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products).
  • Customer-oriented and responsible attitude.
  • Fluent English both written and spoken.
  • Excellent presentation and account management skills.

Benefícios

  • Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Responsive management interested in your growth and long-lasting cooperation.

Carga horária

Monday–Friday, from 9am to 6pm GMT-5