Customer Success Specialist

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📍 Porto Alegre - RS Publicado 05/12/2025 Área: Customer Success Specialist
Remoto / Home office

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We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients.

Local

Porto Alegre - RS

Remoto

Responsabilidades

  • Manage the entire customer journey, from initial product implementation to long-term success and growth.
  • Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.)
  • Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality.
  • Develop and conduct comprehensive client trainings to ensure high user adoption.
  • Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
  • Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

Requisitos

  • 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position.
  • Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products)
  • Customer-oriented and responsible attitude.
  • Fluent English both written and spoken.
  • Excellent presentation and account management skills.

Benefícios

  • Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5.
  • Opportunity to work fully remotely.
  • Inclusive international environment.
  • Compensation in USD.
  • Responsive management interested in your growth and long-lasting cooperation.

Carga horária

Monday–Friday, from 9am to 6pm GMT-5