Customer Success Specialist

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📍 Brasília - DF Publicado 05/12/2025 Área: Especialista de Sucesso do Cliente
Remoto / Home office

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We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients.

Local

Brasília - DF

Remoto

Responsabilidades

  • Manage the entire customer journey, from initial product implementation to long-term success and growth.
  • Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; Develop and conduct comprehensive client trainings to ensure high user adoption; Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
  • Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

Requisitos

  • 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position; Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products); Customer-oriented and responsible attitude; Fluent English both written and spoken; Excellent presentation and account management skills.

Benefícios

  • Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5; Opportunity to work fully remotely; Inclusive international environment; Compensation in USD; Responsive management interested in your growth and long-lasting cooperation.

Carga horária

Monday–Friday, from 9am to 6pm GMT-5

Processo seletivo

  • Let's see what it takes 💛