At Axur, innovation is in our DNA.

Local

São Paulo - SP

Remoto

Managing the full customer lifecycle for a portfolio of Middle Accounts
Leading renewal, upsell, and expansion cycles
Running strategic customer meetings and Executive Business Reviews (EBRs)
Building personalized Success Plans to increase product adoption
Acting as the main point of contact for critical accounts
Collaborating with internal teams to resolve complex issues
Acting as the voice of the customer by translating feedback and NPS insights into product and process improvements
Executing initiatives to increase engagement and adoption of key platform features

Minimum of 3 years of experience in B2B Customer Success or Account Management
Proven ability to manage complex accounts and navigate multiple stakeholders
Strong negotiation skills and experience with renewals, contract management, and expansion opportunities
Solid understanding of Customer Success metrics
Deep knowledge of Customer Success frameworks
Experience conducting Executive Business Reviews (EBRs) and communicating business value to senior stakeholders
Native or fluent Portuguese and advanced English

Experience as a CSM in Middle Market or Enterprise segments
Proven track record of achieving NRR, upsell, and cross-sell targets
Knowledge of Fraud Prevention, Information Security, or Payments industries
Experience managing complex technology projects and understanding of the Product Lifecycle
Hands-on experience with Customer Success platforms and CRM tools
Advanced Spanish

Home office setup allowance (R$2,000 in your first month) + flexible benefit (R$990/month)
Top-tier health, dental, and life insurance plans
Annual bonus + potential stock option plan (equity)
Anywhere Office: remote work + super flexible hours
Wellness: Wellhub
Development culture: 360º feedback, IDPs, and partnerships
Recognition & rewards: internal awards and referral bonuses
Inclusive parental leave for all family formats

We're on a mission to make the internet safer by delivering external cybersecurity solutions to clients around the world.

Our culture values autonomy, customer focus, and smart results within a flexible, collaborative environment.

Customer Success Manager