Agente de Atendimento Omnicanal

Blaze
📍 São Paulo - SP Publicado 23/12/2025 Área: Agente de Atendimento
Remoto / Home office

Entre ou cadastre-se para liberar a candidatura

Faça login para acessar o link e 80.276 vagas ativas.

  • Link original liberado
  • Alertas de vagas
  • Favoritas salvas

Sem custo — leva cerca de 1 minuto.

Sobre a vaga

Leia os requisitos e vantagens antes de aplicar. Atualize seu currículo para aumentar as chances.

We are seeking a Multichannel Customer Service Agent to work in an iGaming operation, serving users of online betting platforms, electronic casinos, and related services.

Local

São Paulo - SP

Híbrido

Responsabilidades

  • Provide support to players via phone, chat, and email, as needed.
  • Guide customers on registration, account verification, payment methods, deposits, withdrawals, bonuses, and terms of use.
  • Record support requests and calls in internal CRM and helpdesk systems.
  • Follow specific scripts and guidelines, prioritizing ethical, objective, and responsible communication.
  • Identify attempted fraud or suspicious behavior and forward it to specialized teams.
  • Refer complex cases to Risk, Payments, Verification, or Level 2 Support departments.
  • Ensure that all interactions respect security, compliance, and responsible gaming policies.

Requisitos

  • Prior experience in customer service (customer service, support, call center, or digital customer service).
  • Good verbal and written communication skills.
  • Ability to switch between different service channels.
  • Ability to handle a high volume of requests.
  • Organization and attention to detail when recording information in systems.
  • Availability to work on the schedule defined by operations.
  • Experience in iGaming, sports betting, online casinos, or high-traffic digital platforms.
  • Knowledge of online payment methods, PIX (Brazil's instant payment system), digital wallets, and anti-fraud measures.
  • Familiarity with customer service KPIs: Average Handling Time (AHT), Service Level Agreement (SLA), First Call Resolution (FCR), Customer Satisfaction Score (CSAT), Net Promoter Score (NPS).
  • Experience with CRM tools, simultaneous chats, or multichannel customer service systems.
  • Experience working with Zendesk, Slack, or Google Apps.
  • Empathy: The ability to put oneself in the client's shoes, understanding their emotions and needs.
  • Proactivity: Initiative to solve problems and offer efficient solutions.
  • Kindness: Always maintaining a respectful and welcoming tone, even in challenging situations.
  • Responsibility: Representing Blaze/JonBet with commitment and alignment with the company's values.
  • Clear and assertive communication: Transmitting information accurately, adapting the tone to the client's profile and context.
  • Organization and attention to detail: Ensuring the accuracy of information and records made during customer service.

Benefícios

  • Hybrid (SP) Schedule: 5 x 2 (4 days at the office; 1 day work from home)
  • Shift: 24 x 7 (TBD)
  • Paid annual leave
  • Meal/Food Voucher
  • Health Insurance Plan

Benefícios

  • Work Location: Hybrid (SP) Schedule: 5 x 2 (4 days at the office; 1 day work from home)
  • Shift: 24 x 7 (TBD)
  • Paid annual leave
  • Meal/Food Voucher
  • Health Insurance Plan