Agente De Onboarding De Cliente

Local: Brasília - Brasília, Brazil, TELECOMMUTE, Brasília, Brasília, Brazil Formato: Remoto Passionate about the world of tech?

Local

Brasília - DF

Remoto

Responsabilidades

• Assist new photographers throughout the registration, portfolio submission, and onboarding process
• Provide new creators with guidance and support regarding their portfolio status, identifying missing elements, and offering suggestions to enhance their submissions
• Encourage activation by assisting new creators in understanding the system and completing their first mission
• Re-engage inactive or hesitant creators during registration and onboarding
• Monitor progress and report common obstacles
• Securely work with customers' sensitive information
• Maintain working knowledge of our client's products and services

Requisitos

• Excellent English skills (at least C1 for both spoken and written)
• Proactive, solution-oriented mindset
• Excellent project management skills
• Ability to organize tasks, set priorities, and drive execution autonomously
• Experience handling data in Google Sheets, including knowledge of filters, formulas, pivot tables is a must
• Strong ownership of tasks and responsibilities
• Excellent communication and interpersonal skills
• Ability to quickly adapt, act with urgency, and maintain clear and accurate tracking of tasks and progress
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

• Experience with Hubspot

Benefícios

• Fixed schedule: Monday–Friday, 9 AM–5 PM, GMT-3
• Opportunity to work fully remotely

Sobre a empresa

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Informações Adicionais

• Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
• The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
• Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.