Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
Local
São Paulo - SP
Presencial
Responsabilidades
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- Document proactive engagement strategies as part of high quality, bespoke enablement plans
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs
Requisitos
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams
Carga horária
full time
Sobre a empresa
Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
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