Customer Advocacy & Communications Manager

📍 Sunnyvale - CA Publicado 03/03/2026 Marketing e Comunicação
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Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.

Local

Sunnyvale - CA

Presencial

Responsabilidades

  • Build and grow a pipeline of customer advocates in partnership with Sales and Customer Success
  • Develop compelling case studies, testimonials, and success stories
  • Manage and scale customer reference and speaker programs
  • Support customer participation in webinars, events, analyst engagements, and media opportunities
  • Drive and expand Illumio's presence on third-party review platforms (e.g., G2, Gartner Peer Insights, marketplaces)
  • Package and promote customer stories for internal enablement and external marketing campaigns
  • Drive the strategy and execution of customer communications, including newsletters, announcements, product updates, and executive messaging
  • Partner with Product, Customer Success & Support to ensure clear, consistent messaging across the customer journey
  • Develop targeted communications to drive product adoption & engagement
  • Establish communication cadences and best practices to optimize customer engagement
  • Measure and report on the effectiveness of advocacy and communications programs

Requisitos

  • 5+ years of experience in customer marketing, advocacy, or customer communications (enterprise B2B experience preferred; cybersecurity a plus)
  • Proven ability to build trusted relationships with customers and cross-functional stakeholders
  • Exceptional storytelling and writing skills across multiple formats and channels
  • Experience managing third-party review programs (e.g., G2, Gartner Peer Insights)
  • Strong organizational skills with the ability to manage

Carga horária

4 days a week

Sobre a empresa

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.

Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Join one of the industry's most creative and dynamic teams, where you'll discover opportunities to excel, be empowered to set ambitious goals and define your path to success!

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