SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.
Local
São Paulo - SP
Remoto
Responsabilidades
- Monitor and moderate comments, live chats, DMs, and community spaces across YouTube, Reddit, Discord, and other platforms
- Review, approve, or remove posts and comments in line with established moderation guidelines
- Apply moderation actions consistently using documented procedures
- Identify and flag trending topics, recurring feedback, and overall audience sentiment to internal teams
- Escalate issues appropriately according to internal processes
- Support live show moderation, including real-time chat oversight
- Collaborate with content, production, and support teams to enhance the overall community experience
Requisitos
- Excellent English communication skills (at least C1 for both spoken and written)
- Strong understanding of social media platforms and online culture
- Deep familiarity with comment sections, forums, and community ecosystems
- Experience moderating highly engaged or enthusiastic online communities
- Comfortable moderating content on YouTube, Reddit, and discussion forums
- Ability to follow documentation closely and work independently
- Reliable availability for after-hours and weekend shifts
- Highly organized, detail-oriented, and consistent in applying rules and processes
Diferenciais
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
Benefícios
- Compensation in USD
- Rewards for referring friends
Processo seletivo
- Send us your CV in English to collaborate with us!
Sobre a empresa
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.
Benefícios
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
WhatsApp