Content Moderator

Support Your App
📍 Rio de Janeiro - RJ Publicado 28/01/2026 Área: Content Moderator
Remoto / Home office

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SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Rio de Janeiro - RJ

Remoto

Responsabilidades

  • Monitor and moderate comments, live chats, DMs, and community spaces across YouTube, Reddit, Discord, and other platforms
  • Review, approve, or remove posts and comments in line with established moderation guidelines
  • Apply moderation actions consistently using documented procedures
  • Identify and flag trending topics, recurring feedback, and overall audience sentiment to internal teams
  • Escalate issues appropriately according to internal processes
  • Support live show moderation, including real-time chat oversight
  • Collaborate with content, production, and support teams to enhance the overall community experience

Requisitos

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Strong understanding of social media platforms and online culture
  • Deep familiarity with comment sections, forums, and community ecosystems
  • Experience moderating highly engaged or enthusiastic online communities
  • Comfortable moderating content on YouTube, Reddit, and discussion forums
  • Ability to follow documentation closely and work independently
  • Reliable availability for after-hours and weekend shifts
  • Highly organized, detail-oriented, and consistent in applying rules and processes

Diferenciais

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Responsive leadership

Benefícios

  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Benefícios Adicionais

  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Responsive leadership