Local: Brasília - Brasília, Brazil, TELECOMMUTE, Brasília, Brasília, Brazil Formato: Remoto
Local
Brasília - DF
Remoto
Responsabilidades
- Build fruitful relationships with Hex Trust Customers by becoming their key point of contact
- Provide exceptional client service for all Hex Trust products and services
- Ensure smooth and timely client onboarding by coordinating internally with the different teams involved (Operations, Technology, Compliance, etc.)
- Address inbound Customer requests and issues via email, chat and phone
- Become an enabler of Hex Trust Customers' success by Identifying and assessing Customers' needs
- Work across the organization to streamline processes and facilitate solving Customer issues accurately and efficiently
- Create process enhancements and efficiencies via proactive improvement projects
- Provide periodic on-call support coverage for customer issues outside of business hours
- Occasional weekend coverage of support channel
Requisitos
- Minimum Qualifications: 1-3+ years in an account management/relationship management/customer support capacity or equivalent, preferable if in a digital asset company
- Confident verbal communication and polished written communication
- Experience and comfort with solving complex problems from end-to-end
- Comfort with US timezone working hours, including weekends, for comprehensive support coverage
- Preferred Qualifications: Experience working in the Digital Asset/Crypto or Financial industry
- Experience with case management/ticketing software
- Experience with stakeholder and project management
- Familiarity with Digital Assets: cryptocurrencies, NTFs, tokenized securi
- Good understanding of Financial Markets and AI
Benefícios
- Competitive Salaries & Bonuses
- Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
- Access to Corporate Discounts and exclusive Employer Perks
- Medical & Retirement Plans
- Professional Learning and Development Opportunities
- Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
- Regular company & social events
Carga horária
Remoto
Sobre a empresa
About Hex Trust Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers.
Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade platform, providing secure, and integrated solutions.
Hex Trust has grown its global presence, with offices in Hong Kong, Singapore, Dubai, Italy, and Vietnam.
Benefícios
- Competitive Salaries & Bonuses
- Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
- Access to Corporate Discounts and exclusive Employer Perks
- Medical & Retirement Plans
- Professional Learning and Development Opportunities
- Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
- Regular company & social events
Cultura da Empresa
- Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace.
- We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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