Amparo is an innovative auto insurance company that aims to provide affordable, reliable insurance products to a niche base of multilingual customers.
Local
Belo Horizonte - MG
Remoto
Responsabilidades
- Serve as primary point of contact for client questions and service needs.
- Respond to phone and email inquiries promptly and professionally.
- Customer assistance can include responding to inquires regarding insurance availability, eligibility, coverages, policy changes, endorsements, billing clarification, certificates of insurance, and renewals.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain accurate documentation in our policy management system.
Requisitos
- Spanish/Portuguese Speaking proficiency.
- Strong interpersonal and teamwork skills.
- Demonstrated ownership and customer centric approach to all assigned tasks.
- Ability to work in a high volume, fast-paced environment managing multiple priorities.
- Excellent customer service skills.
- Detail-oriented mindset.
- Excellent written and verbal communication skills.
- 1 year of customer service experience in the insurance industry preferred.
- High School Diploma or GED equivalent
Carga horária
Monday through Friday, 8 hours per day
Sobre a empresa
Launched in the summer of 2021, Amparo is a new managing general agency (MGA) to the MA market and is poised for significant growth over the next few years, affording unique opportunities for career advancement spanning the range of insurance disciplines (e.g., sales, claims, underwriting).
Amparo is an aggressively growing insurance company, where you will be able to collaborate with your CEO, underwriters, and inside sales members as a valued team player from day one.
WhatsApp