We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD).
Local
Rio de Janeiro - RJ
Remoto
Responsabilidades
- Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD).
- Troubleshoot login issues, session disconnects, performance problems, and application access.
- Support local laptops used primarily for AVD connectivity.
- Support AVD environments, including: Session hosts and host pools Golden image updates (following runbooks) Software distribution to AVD hosts.
- Support user access and devices via: Active Directory (AD) Microsoft Entra ID (Azure AD) Intune.
- Perform operational support for: PrinterLogic Mimecast Zscaler.
- Perform daily checks, follow change processes, and escalate issues when required.
Requisitos
- Experience in Service Desk, IT Support, or Endpoint Support
- Hands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365
- Experience with Nerdio is a plus, but not required
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English (B2 or above)
Benefícios
- Competitive pay
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow into senior or lead support roles
Faixa salarial
Competitive pay
Carga horária
Not specified
Tipo de contrato
Not specified
Benefícios
- Competitive pay
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow into senior or lead support roles
WhatsApp