Associate Director , Account Management , Enterprise

Airwallex
📍 San Francisco - CA Publicado 20/03/2026 Vendas e Comercial
Remoto / Home office
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About Airwallex Airwallex is the only unified payments and financial platform for global businesses.

Local

San Francisco - CA

Presencial

Responsabilidades

  • Take a consultative approach with customers to ensure solutions provided suit their unique business needs
  • Build relationships with internal stakeholders to manage and optimize customer engagement and platform usage
  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
  • Project manage complex customer projects across a number of technical and non-technical domains
  • Be proactive in identifying and solving client challenges
  • Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
  • Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
  • Report weekly and monthly performance against KPIs, metrics and targets
  • Ensure the best customer experience and on-boarding process for new customers
  • Work closely with customer and technical support teams to develop best practices around client engagement

Requisitos

  • At least 8 years of experience managing complex technology sales to or account management of enterprise accounts
  • Your experience in account management has included work with API's
  • You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
  • You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets

Sobre a empresa

Airwallex is the only unified payments and financial platform for global businesses.

Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe.

Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

Attributes We Value

  • We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership.
  • You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles.
  • You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
  • You're humble and collaborative; turn zero‑to‑one ideas into real products, and you

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