AI Engineer

Darwin AI
📍 São Paulo - SP Publicado 21/01/2026 Área: Engenheiro de IA
Remoto / Home office

Entre ou cadastre-se para liberar a candidatura

Faça login para acessar o link original e 67.391 vagas ativas.

  • Candidatura liberada em 1 clique
  • Alertas de vagas
  • Favoritas salvas
  • Matches do seu perfil
Criar conta grátis para candidatar

Sem custo — leva cerca de 1 minuto.

Sobre a vaga

Leia os requisitos e vantagens antes de aplicar. Atualize seu currículo para aumentar as chances.

We are looking for a highly motivated individual to join our AI Special Forces team.

Local

São Paulo - SP

Híbrido

Responsabilidades

  • Respond to customer inquiries via WhatsApp, email, and Slack, ensuring fast responses and high customer satisfaction.
  • Troubleshoot and resolve technical problems, especially those related to AI behavior, configuration, and API integrations
  • Monitor and act on alerts from internal tools like Slack channels and customer feedback submitted in the Darwin platform
  • Work closely with Product and Engineering teams, escalating complex issues and contributing to product improvements.
  • Document support activity in the appropriate platform, maintaining accurate logs of issues and resolutions.
  • Identify recurring issues and contribute to internal documentation and FAQs.
  • Collaborate with the Customer Success and Onboarding teams to ensure a seamless customer experience.
  • Audit AI conversations to detect bugs or opportunities for improvement.
  • Ensure that all critical feedback and issues are resolved within the SLA.

Requisitos

  • Experience in Customer Support, Technical Support, or Helpdesk roles, ideally in SaaS or tech environments.
  • Strong troubleshooting skills and ability to resolve issues efficiently.
  • Familiarity with AI behavior, JSON structures, and state machines (training provided).
  • Experience with AI configuration, WhatsApp, APIs, and third-party integrations.
  • Knowledge of process automation; experience with Zapier is a plus.
  • Programming knowledge, especially in Python, is a plus.
  • Ability to explain technical concepts clearly to both technical and non-technical audiences
  • Highly organized, with the ability to manage multiple support cases at once.
  • Strong written and verbal communication skills.
  • A customer-first mindset with a genuine desire to help clients succeed.
  • A team player with adaptability in fast-paced environments.
  • Passion for technology, AI, and continuous learning.

Benefícios

  • Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
  • OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
  • Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
  • Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!