SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.
Local
São Paulo - SP
Remoto
Responsabilidades
- Take part in new client integrations and manage one or several accounts simultaneously; Act as the main point of contact between clients and internal support teams; Ensure support processes meet agreed KPIs, SLAs, QA standard; Monitor service quality, team discipline, and performance via internal and external QA tools; Analyze key metrics, prepare reports, and identify areas for improvement; Gather client feedback and translate it into actionable improvements for internal teams; Work closely with internal teams to ensure seamless service delivery; Maintain internal product and process documentation; Support hiring, onboarding, and professional growth of team members; Take a leadership role within projects and contribute to long-term client success.
Requisitos
- Fluency in English (C1–C2); 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry; Solid understanding of B2B client management and customer support operations; Excellent communication, presentation, negotiation, and conflict-resolution skills; Strong analytical and problem-solving mindset with a strategic approach to account growth; Ability to negotiate effectively and confidently defend the company's interests while maintaining a professional and customer-focused approach; Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar; Familiarity with task and time-management tools (Jira, Asana, Monday, etc.); Passion for people, technology, and continuous improvement.
Diferenciais
- Experience working with international clients across different regions and communication styles, with strong cultural awareness; Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations; Experience working with international clients and distributed teams; Strong organizational and time-management skills; Experience in business development, upselling, or account expansion.
Benefícios
- Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.
Carga horária
Remoto
Sobre a empresa
SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.
Sobre a empresa
- SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.
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