Account Manager (HVM) - Italian in Barcelona, Barcelona, Spain | Careers at SumUp EN ES LoadingExplore open rolesLoadingOpen menuBack to all jobsAccount Manager HVM – Italian Speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.
Local
Barcelona - RN
Presencial
Responsabilidades
- Managing the full merchant lifecycle of high-value merchants (monthly TPV > €50), providing personalized, high-touch support from onboarding to retention and growth.
- Acting as the single point of contact for your assigned portfolio of merchants, proactively engaging with them to maximize their success with SumUp while developing strong relationships that drive business value.
- Conducting merchant discovery calls, understanding their needs from the moment they sign up and ensuring a smooth and frictionless activation.
- Delivering tailored training sessions on SumUp products either remotely or onsite.
- Collaborating with our field sales team during deal closure to ensure a seamless transition.
- Serving as the primary relationship manager, ensuring high-value merchants receive priority support and proactively providing strategic consultations to merchants.
- Monitoring transactional data and key account metrics, identifying opportunities for growth or signs of potential churn.
- Upselling and cross-selling relevant SumUp products to drive merchant expansion.
- Liaising with internal teams to resolve merchant pain points effectively.
Requisitos
- 2 to 3 years of experience in managing large accounts
- Strong sales and upselling capabilities
- Excellent verbal and written communication skills in English and Italian
- Interest in data analysis and reporting
- Strong problem-solving skills and the ability to think creatively to find solutions to client issues
- Competent up to date knowledge of market (i.e retail, FnB verticals)
Diferenciais
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office.
- Restaurant tickets (powered by Edenred)
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Benefícios
- Office-first setup
- Restaurant tickets (powered by Edenred)
- Commitment to Diversity and Inclusion
- Annual L&D budget of €2000
- 30 Days Sabbatical after 3 years
- Referral Bonus
Sobre a empresa
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Benefícios Adicionais
- Office-first setup
- Restaurant tickets (powered by Edenred)
- Commitment to Diversity and Inclusion
- Annual L&D budget of €2000
- 30 Days Sabbatical after 3 years
- Referral Bonus
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