Account Manager (HVM) - German in Barcelona, Barcelona, Spain · Operations
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed.
Local
Barcelona - RN
Office-first setup
Responsabilidades
- Managing the full merchant lifecycle of our high-value merchants (monthly TPV > €50)
- Providing personalized, high-touch support from onboarding to retention and growth
- Acting as the single point of contact for your assigned portfolio of merchants
- Conducting merchant discovery calls, understanding their needs from the moment they sign up and ensuring a smooth and frictionless activation
- Delivering tailored training sessions on SumUp products either remotely or onsite
- Collaborating with our field sales team during deal closure to ensure a seamless transition
- Serving as the primary relationship manager, ensuring high-value merchants receive priority support
- Monitoring transactional data and key account metrics, identifying opportunities for growth or signs of potential churn
- Upselling and cross-selling relevant SumUp products to drive merchant expansion
- Liaising with internal teams to resolve merchant pain points effectively
- Activation, retention and growth of the portfolio of merchants through proactive activation reach out calls, personalized training sessions, proactive retention activities, and ad-hoc growth campaigns
Requisitos
- 2 to 3 years of experience in managing large accounts
- Strong sales and upselling capabilities
- Excellent verbal and written communication skills in English and German
- Interest in data analysis and reporting
- Strong problem-solving skills and the ability to think creatively to find solutions to client issues
- Competent up to date knowledge of market (i.e retail, FnB verticals)
Diferenciais
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office
- Restaurant tickets (powered by Edenred)
- Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
- Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
Benefícios
- Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office
- Restaurant tickets (powered by Edenred)
- Commitment to Diversity and Inclusion
- A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
- 30 Days Sabbatical after completing 3 years of employment with SumUp
- Referral Bonus
Sobre a empresa
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.
SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
- Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.
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