We are looking for a proactive and detail-oriented Account Manager (Campaign Success) to lead integrated promotional and loyalty campaigns for key clients in Brazil.
Local
São Paulo - SP
Presencial
Responsabilidades
- Lead integrated campaigns from briefing to activation and post-campaign review.
- Manage deadlines, deliverables and client expectations.
- Ensure compliance with LGPD, validation rules, audit requirements and CAP controls.
- Produce weekly status reports, dashboards and executive summaries.
- Serve as the primary point of contact for key clients.
- Conduct alignment meetings, performance reviews and strategic check-ins.
- Work closely with BI, Creative, Tech, Legal, Logistics and Rewards teams.
- Support the adoption of TLC's platforms and digital functionalities.
- Track KPIs, redemption patterns, cost exposure and financial health of campaigns.
- Build dashboards, prepare and analyse performance reports.
- Translate insights into actionable strategies.
- Support evaluation and post-campaign reports.
Requisitos
- Solid experience in promotional agencies, incentive programs, loyalty solutions or CRM-driven environments.
- Experience handling enterprise clients and complex operational workflows.
- Excellent communication and stakeholder management skills.
- Familiarity with Salesforce, Dynamics, GA4, Power BI or similar tools.
- Strong analytical and problem-solving skills.
- Portuguese fluency intermediate English required for global communication.
Diferenciais
- 3+ years in Account Management, Campaign Management, Customer Success or similar roles.
- Highly organized, detail-oriented and autonomous.
- Resilient, adaptable and solution-focused.
- Strong sense of urgency and ownership.
- Confident communicator with executive presence.
Benefícios
- Vale-tranporte.
- Vale-refeição.
- Seguro Saúde.
- Seguro Dental.
- Annual TLC Wellness Week and programmes throughout the year.
- TLC Culture Club - including seasonal social events, tasty lunches & more.
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave.
- TLC Rise - supporting and empowering women into leadership roles.
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits.
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme.
Sobre a empresa
This role sits at the intersection of client service, campaign delivery, digital platforms and performance management.
Outras informações
- Mandatório Inglês.
- Trabalho presencial.
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