Account Manager

Support Your App
📍 Brasília - DF Publicado 10/12/2025 Área: Account Manager
Remoto / Home office

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SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.

Local

Brasília - DF

Remoto

Responsabilidades

  • Take part in the new clients' integrations and simultaneously manage them; Maintain constant communication with support specialists and clients; Make sure that support processes are built according to all the standards (KPIs/SLAs/QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Proactively mediate and resolve any clients' and consultants' concerns.; Monitor service quality via internal or external QA platforms; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld; Assist with engaging ideal candidates and their onboarding; Help talented people from your project grow and develop professionally; Find a place to grow professionally and take a leadership role in the projects.

Requisitos

  • Fluency in English (C1-C2 levels); 1+ years in a similar role with proven team management experience; Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Solid understanding of Key Performance Indicators and SLAs in customer support; Collaborative spirit and working on cross-functional projects for further service delivery enhancements; Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Excellent interpersonal and communication skills; Ability to multitask and manage multiple clients simultaneously; Track record of taking responsibility; Passion for people and technology.

Diferenciais

  • Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements.

Faixa salarial

Compensation in USD

Carga horária

Business hours

Tipo de contrato

Terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Sobre a empresa

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.

Benefícios

  • Providing services during business hours
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time
  • Internal health policy
  • Responsive leadership
  • Greenhouse conditions for self-development
  • Culture built on trust