This position is listed on behalf of a partner company, who manages all applications and next steps.
Local
São Paulo - SP
Remoto
Responsabilidades
- Designing and optimizing customer journeys across automated communication channels, especially WhatsApp and chatbot experiences.
- Understanding business processes and translating them into clear, effective conversational flows.
- Creating and improving scripts, dialogue structures, personas, and conversational experiences.
- Defining and supporting data instrumentation strategies to ensure journey tracking, measurement, and experience analysis.
- Using customer insights and data to identify improvement opportunities and create more efficient experiences.
- Acting as a guardian of the user experience by ensuring consistency, usability, and quality across conversational touchpoints.
- Collaborating with agile teams, including Product Owners, engineers, and other stakeholders, to deliver user-centered solutions.
Requisitos
- Proven experience in UX Writing and Conversational Design (Conversational UX/CUX).
- Experience designing chatbots, voice response systems (URA), and WhatsApp customer journeys, including flows, scripts, and conversational personas.
- Strong knowledge of user journey mapping, service blueprints, and complex flow diagram creation.
- Experience defining tagging and instrumentation strategies to measure UX and business metrics.
- Proficiency with prototyping tools such as Figma, Miro, or similar platforms.
- Experience conducting usability testing, A/B testing, and heuristic analysis for conversational channels.
- Familiarity with chatbot platforms and WhatsApp Business APIs.
- Ability to conduct qualitative and quantitative UX research.
- Experience working in agile squads using Scrum or Kanban methodologies.
- Strong collaboration skills with Product Owners, engineers, and cross-functional teams.
Diferenciais
- Meal allowance.
- Food allowance.
- Home office support allowance.
- Medical assistance.
- Dental assistance.
- Life insurance.
- Discount partnerships with businesses and educational institutions.
- Access to recurring agility and professional development training.
- Employee engagement and internal community initiatives.
- Collaborative culture focused on innovation and continuous learning.
Processo seletivo
- AI-powered matching process
- Shortlist shared with hiring company
- Final decision and next steps managed by hiring company
Sobre a empresa
This role offers the opportunity to shape digital experiences by designing clear, intuitive, and impactful customer interactions across automated communication channels.
Benefícios
- Meal allowance
- Food allowance
- Home office support allowance
- Medical assistance
- Dental assistance
- Life insurance
- Discount partnerships with businesses and educational institutions
- Access to recurring agility and professional development training
- Employee engagement and internal community initiatives
- Collaborative culture focused on innovation and continuous learning
WhatsApp