Local: São Paulo - São Paulo, Brazil, TELECOMMUTE, São Paulo, State of São Paulo, Brazil Formato: Remoto Passionate about the world of tech?
Local
São Paulo - SP
Remoto
Responsabilidades
- Provide exceptional customer support via chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client's products and services
- Communicate with developers and other departments of various IT companies
Requisitos
- Excellent English skills (at least C1 for both spoken and written)
- At least 2 years of experience in customer or technical support is a must
- Excellent writing and communication skills
- Ability to learn and follow precise procedures
- Experience writing professional, well-structured emails
- Ability to troubleshoot and solve technical issues efficiently
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Diferenciais
- Experience with CRM systems
Benefícios
- Flexible schedule
- Opportunity to work fully remote
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Faixa salarial
Compensation in USD
Carga horária
Remoto
Tipo de contrato
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Sobre a empresa
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences.
Informações Adicionais
- Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
- The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision opportunities and benefits.
- Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .
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