Consultor de Suporte ao Cliente

Support Your App
📍 Rio de Janeiro - RJ Publicado 09/12/2025 Área: Consultor de Suporte ao Cliente
Remoto / Home office

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Local: Rio de Janeiro - Rio de Janeiro, Brazil, TELECOMMUTE, Rio de Janeiro, State of Rio de Janeiro, Brazil Formato: Remoto Passionate about the world of tech?

Local

Rio de Janeiro - RJ

Remoto

Responsabilidades

  • Provide exceptional customer support via emails
  • Identify customer needs and deliver solutions that exceed expectations
  • Troubleshoot technical products and applications
  • Provide product guidance and support sales-related inquiries
  • Proactively follow up with customers to ensure timely and satisfactory resolution of issues
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

Requisitos

  • Excellent English skills (at least C1 for both spoken and written)
  • At least 6–12 months of experience in customer support within a SaaS, cybersecurity, or technical environment
  • High level of technical proficiency and comfort working with digital tools
  • Troubleshooting skills
  • Experience with CRM or help desk systems
  • KPI-driven mindset with a track record of meeting performance targets
  • Attention to detail and accuracy in documentation and reporting
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

  • Background in computer science
  • Experience with Zendesk

Benefícios

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive intern

Sobre a empresa

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Informações

  • Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
  • The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.