Consultor de Suporte ao Cliente

Support Your App
📍 Brasília - DF Publicado 28/11/2025 Área: Consultor de Suporte ao Cliente

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Local: Brasília - Brasília, Brazil, TELECOMMUTE, Brasília, Brasília, Brazil Formato: Remoto Passionate about the world of tech?

Local

Brasília - DF

Remoto

Responsabilidades

  • Provide exceptional customer support via emails and calls
  • Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
  • Follow internal procedures and SOPs
  • Collaborate with internal teams to ensure efficient issue resolution
  • Troubleshoot hardware-related issues for customers using outdoor camera equipment
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest and greatest customer happiness practices

Requisitos

  • Fluency in German (C1 or higher) and English (B2–C1), both spoken and written
  • At least 1–2 years of experience in customer support
  • Analytical and research skills
  • Strong attention to detail and reliability when handling sensitive or legal information
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Diferenciais

  • Proficiency in using Freshdesk

Benefícios

  • Fixed schedule: 10 AM – 6 PM CET
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Faixa salarial

Compensation in USD

Carga horária

Fixed schedule: 10 AM – 6 PM CET

Tipo de contrato

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Sobre a empresa

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences.

Informações Adicionais

  • Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.

The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.