Local: São Paulo - São Paulo, Brazil, São Paulo, São Paulo, Brazil Formato: Híbrido
Local
São Paulo - SP
Híbrido
Responsabilidades
- Serve as the primary Control Risks point of contact for our client in Brazil, maintaining regular communication with designated client stakeholders.
- Lead the day-to-day delivery of the embedded consulting program, ensuring that agreed services, deliverables, and performance expectations are met.
- Develop a detailed understanding of the client's business, operating environment, risk profile, security priorities, and internal ways of working.
- Manage the embedded consulting team assigned to the client, promoting professionalism, accountability, collaboration, and consistent service quality.
- Coordinate workforce planning, recruitment, onboarding, training, leave coverage, and succession planning for personnel supporting the account.
- Ensure embedded personnel are appropriately matched to the client's operational needs, working environment, and required areas of expertise.
- Establish and maintain effective program governance, including regular client meetings, reporting schedules, escalation protocols, performance reviews, and quality assurance processes.
- Monitor program performance using operational data, agreed service measures, client feedback, and security insights.
- Identify delivery concerns early and coordinate timely corrective action with the client and relevant Control Risks stakeholders.
- Support the client during security incidents, operational disruptions, or periods of elevated risk, in accordance with the agreed scope and escalation arrangements.
- Connect the client with relevant Control Risks intelligence, investigations, crisis management, protective security, consulting, and specialist capabilities when required.
- Identify opportunities to enhance the client's security program through additional staffing, consulting support, protective services, training, intelligence, or broader risk management solutions.
- Support proposals, pricing, change requests, contract renewals, and scope expansion relating to the client account.
- Oversee billing, expenses, resource utilization, and financial performance for the engagement.
- Ensure services comply with Control Risks' standards and account for applicable Brazilian regulatory, labor, cultural, and security considerations.
- Serve as the main link between embedded personnel, Human Resources, and the client for workforce matters.
- Promote employee engagement, professional development, inclusion, welfare, and retention across the embedded team.
Requisitos
- Professional working proficiency in Portuguese and English. Spanish is desirable.
- Two to five years of experience in operational security, security consulting, risk management, embedded services, or related professional services.
- At least 5 years of experience managing people or coordinating multidisciplinary teams.
- Demonstrated experience supporting a major corporate client, multinational organization, or complex security program.
- Proven ability to develop trusted relationships with corporate security, risk, operations, and business stakeholders.
- Experience managing embedded personnel, contingent workforces, or client-dedicated consulting teams.
- Strong understanding of operational security delivery, including staffing, onboarding, reporting, escalation, quality assurance, and performance management.
- Strong communication, stakeholder management, leadership, project management, and problem-solving skills.
- Ability to balance client priorities with contractual requirements, employee considerations, and Control Risks' delivery standards.
- Bachelor's degree required. An advanced degree or relevant security, risk, or project management certification is desirable.
Sobre a empresa
Control Risks is seeking an operationally focused Senior Consultant to lead the delivery of an embedded security consulting program for a Control Risks client in Brazil.
Travel Requirements
- This job requires the ability to potentially travel domestically and internationally up to 25% of time.
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