Client Operations Analyst

Join a company shaping a healthier world.

Local

São Paulo - SP

Híbrido

Responsabilidades

• Identify and map improvement opportunities for the Operations team and the client pillar as a whole.
• Lead projects and initiatives, taking ownership of deliverables and coordinating actions with other teams as needed.
• Organize meetings, office hours, and training sessions with stakeholders to address tasks, request support, communicate improvements, and align on new processes.
• Create documents to formalize improvements to processes, policies, and other definitions, as well as track ongoing projects and initiatives.
• Collaborate with various teams across the organization, both technical and non-technical, to ensure successful deliveries.
• Develop solutions to increase the efficiency of partner operations teams, optimizing their time and implementing controls to reduce potential errors.
• Manage expectations and effectively overcome objections.

Requisitos

• Resides in São Paulo.
• Availability to go to the office when required.
• Completed bachelor's degree.
• Knowledge of Excel.
• Analytical skills to interpret data, extract insights, and generate corporate presentations.
• Proactive profile, focused on problem-solving and customer satisfaction.
• Strong verbal and written communication skills, with excellent interpersonal relationships and collaboration.
• Advanced English required.
• Knowledge of SQL (intermediate/advanced) and BI tools (Looker, Tableau, Metabase) is a plus.
• Prior experience in process mapping or business transformation projects is a plus.
• Experience in customer service or B2B operations is a plus.

Benefícios

• WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more!
• Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• WELLZ: A complete emotional wellbeing program with a unique approach.
• It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you.
• The model for this specific role can be discussed with your recruiter and hiring manager.
• When you join, use our home office reimbursement to set up your home office.
• FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done.
• Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: It's important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!
• PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life.
• Take the time to be present and enjoy your growing family.
• We offer 100% paid parental leave to all new parents.
• Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.
• CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities.
• We focus on continuous learning and feedback to support your journey toward personal and professional success.

Carga horária

CLT

Tipo de contrato

CLT

Sobre a empresa

Join a company shaping a healthier world.

At Wellhub we're revolutionizing workplace wellness.

Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription.

Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced.

Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact.

Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people.

We're proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team.